Home » Shipping, Refunds & Returns Policy

WE DO NOT SHIP AMMO!!! WE DO NOT SHIP OUTSIDE OF CANADA!!!

Business days are Monday through Saturday, excluding holidays.

Standard shipping is Canada Post. Please allow 1-3 Business days after order  is placed for processing before your package to ship. 

Due to significant increases in package theft “CARD FOR PICK-UP” is now mandatory on all  shipments. Customers can make a special request to have this option removed at their own risk. Chinook Arms will not be held liable for any stolen packages if this option is removed.

INSURANCE over $100 will need to be communicated by the customer via email or phone call. If this is not done, Chinook Arms is not responsible if Canada Post damages the package or contents.  

 If the product has still not been delivered after 30 days of purchase date, Chinook Arms. will refund the customers money and pursue insurance claims with the carrier.

Canada Post has what they call a “Service Standard Guarantee”. In essence they will give a date by which they will deliver a package and if they fail to meet that date then they will offer a “refund”. There are a few “catches” to this offer. First, Canada Post will not allow the receiver to file the refund claim, they require the shipper to make the claim and Canada Post knows that it costs money (time) to make these claims so we are unlikely to make them. Second, they make it time consuming to file the claims, again knowing that this reduces the likelihood of claims being filed. Lastly, even when a claim is filed and paid, keep in mind they only refund the “shipping” portion of the charges, this does not include the insurance, taxes, fuel surcharge, etc.

No returns will be accepted without a return authorization. Goods must be returned in the same condition as received, this includes the item packaging. We will offer a full refund less the shipping costs and reserve the right to charge a 25% restocking fee on all items. As an alternative, we also offer a refund for store credit option. This option includes a full refund less shipping costs without a restocking fee.